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£20 Gift Voucher

  code:GV002
£20.00 (UK Delivery from £2.00)
Item in Stock  |  Usually dispatched within 48 hours

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Mad about watersports? Know someone who is? Want to get them something different?

For the person that has everything!

Monetary Voucher, allowing the recipient to redeem against any of our Activity Products at The Tees Barrage International White Water Centre or in our North Shore Watersports Store.

Gift Vouchers are the perfect option every time.

  • Purchase the perfect gift for a friend or family member.
  • A reward for members of your team


Choose from our range of Vouchers and we will send them to you swiftly, so you can just sit back and relax.

Tees Barrage International White Water Centre

Voucher Terms & Conditions

Please read this page carefully before booking your experience.

These terms and conditions form the basis of a contract between us (Tees Barrage International White Water Centre), and you (the purchaser/recipient).

If you have any questions, please call us on 01642-678000 or e-mail us (enquiries@tbiwwc.com)

 


Obtaining your voucher

 

Vouchers purchased from Tees Barrage International White Water Centreover the telephone or via the internet will be issued directly by us to the purchaser or, on the purchaser’s direction, to another person nominated by him (“the Holder”).

Please read this page carefully before purchasing your activity gift voucher. These terms and conditions form the basis of a contract between us (Tees Barrage International White Water Centre), and you (the purchaser and/or any subsequent holder of the activity gift voucher).

If you have any questions, please call us on 01642-678000or e-mail us (enquiries@tbiwwc.com)

 

Terms and conditions

 

The Tees Barrage International White Water Centren issues face value vouchers (“Vouchers”) entitling the Holder to choose, up to the value stated on the Voucher,on one of a range of activities supplied by the Tees Barrage International White Water Centre and in North Shore Watersports Store

 

Voucher validity

 

Vouchers are valid for a minimum of Twelve months (excluding promotions). Please check the season of any intended activity, as this may be shorter than the Voucher validity. You will find the expiry date printed on the Voucher. You must book and complete your activity prior to the expiry date. If you are unable to use your Voucher within the validity period, the Voucher can be extended for a period of up to six months. A Voucher can only be extended once and must be done while the voucher is valid.

Extended Vouchers cannot be refunded. A £20 administration fee is payable if you choose to extend your validity.

 

Choosing your activity

 

You may use your Voucher to book any of the activities from our website. If you have not already been provided with a Voucher for the type of activity you are interested in, or wish to change to another activity type, contact us on the number provided or via our website and you will be sent a Voucher for that activity. If appropriate, your original Voucher will be replaced.

Contact us again when you have decided which activity you wish to enjoy. A difference will be payable if the chosen activity costs more than the face value of your original Voucher and the value of your Voucher will be increased.

 

If your chosen activity is cheaper, we will hold the difference as a credit against another activity. In this case, the credit holds the same expiry date as the original Voucher.

Please note you may not be able to change your mind once a date has been booked with the Tees Barrage International White Water Centre

 

Exchanging your Voucher

 

A Voucher can be exchanged only once for another Voucher, up to the face value stated on it and subject to the restrictions below , without incurring a fee. An administration fee of £20 will be charged for a second and final exchange, (as no more than two exchanges in total are permitted). If you wish to combine or merge more than one Voucher together, as part of the exchange process, then this can be arranged however subject to the following restrictions; You can merge no more than two Vouchers together; if the Vouchers have different expiry dates then the earlier expiry date is taken forward onto the replacement Voucher, not the later date; only Vouchers purchased from the Tees Barrage International White Water Centreor NS Watersports website may be merged together; and you may not merge any Vouchers previously merged or exchanged.

 

Bookings

 

In order to enjoy your chosen activity and to arrange a time and place for your activity, you must phone us on 01642-678000

You will be required to send your Voucher to the Tees Barrage International White Water Centreto confirm your booking in advance: if so we recommend you keep a record of your Voucher number and use registered post, as your Voucher is a valuable document.If lost, we regret that Vouchers cannot be replaced.

Please note you may not be able to change your mind once a date has been booked with the Tees Barrage International White Water Centre

 

 

 

 

 

Refunds

 

If you are not satisfied with your Voucher, please call us within 28 days of purchase and we will happily arrange a full refund on receipt of your Voucher. Refunds will be paid back onto the credit/debit card used to place the original order.  No interest will be paid on the amount to be refunded. Refunds cannot be issued once a date has been booked with the Tees Barrage International White Water Centre.

 

Value Vouchers

 

Value Vouchers can be redeemed for any activity or product from Tees Barrage International White Water Centre or North Shore Watersports. A difference will be payable if the chosen activity costs more than the face value of your activity cheque.

If your chosen activity is cheaper, we will hold the difference as a credit against another activity. In this case the credit holds the same expiry date as the original activity cheque.

 

Age, size and health restrictions

 

For safety reasons, some activities have certain size, age and health restrictions. You are required to notify Tees Barrage International White Water Centreof any relevant medical condition. Our Staff can advise of any restrictions at the time of purchase and/or booking.

If you have any questions/queries, please call us on 01642-678000 or e-mail us (enquiries@tbiwwc.com) BEFORE purchase

 

Activity availability and timings

 

Different Activities have restrictions on times, availability and minimum numbers to operate.  The Tees Barrage International White Water Centre recommends you book your activity at least a month in advance, this may be longer in the summer months.

The White Water Rafting vouchers can ONLY be used on Saturday or Sunday for a duration of 2 hours between 9-11am.  To run a rafting session, a minimum of 4 participants are required, therefore there may be cause to cancel, we will endeavour to do this 28 days in advance but it may be as few as 14 days in extreme cases.  So book early to avoid disappointment

 

If we cancel or change your activity

 

If we cancel your activity, we will tell you as soon as possible, and do our very best to offer an alternative date.  If this is not possible, we reserve the right to cancel your activity at short notice and re-book you. We reserve the right to reschedule the timings of any activity owing to unavailability of the activity, insufficient numbers making the activity unavailable, and other factors beyond our control.

We reserve the right to discontinue an activity at our own discretion. We will endeavour to offer a suitable alternative activity of the same value, however, if not we will refund your Voucher in full. If you decide to book a different activity and the price of that activity exceeds the face value of your Voucher, you will be expected to pay the difference.

 

If you need to cancel or change your activity booking

 

You should contact us immediately if you need to change or cancel your booking. We will do our best to fill the allocated space, but if we are unable to do so, you may lose your booking.

If you need to cancel your activity because of accidental injury/illness to yourself, or a death in your immediate family you should contact Tees Barrage International White Water Centre as it may be possible to re-arrange your activity on presentation of a medical or death certificate.

 

Weather

 

Activities may be cancelled due to weather conditions, mechanical failure, or for other reasons beyond our control. If your activity is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend. Tees Barrage International White Water Centre is unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an activity which is cancelled for any reason.

 

In case of problems

 

In case of a problem, please speak to the Tees Barrage International White Water Centre on the day, so they have the opportunity to resolve any problems there and then. Any other complaints should be addressed Watersports Operations Manager, Tees Barrage International White Water Centre, who will take up the problem.

 

Prices

 

We reserve the right to change activity prices without notice, provided we inform you before the activity is booked. Vouchers will not be issued until payment is collected in full. Prices in our printed material and on our website are inclusive of VAT.

 

Contracts (Rights of Third Parties) Act 1999

 

A person who is not named on the face of the Voucher has no right under the Contracts (Rights of third Parties) Act 1999 to enforce any terms and conditions of booking.

These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Activity Superstore agree that any problems fall under the jurisdiction of the English courts. All the clauses and sub clauses in our terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause.

 

Tees Barrage International White Water Course, Tees Barrage Way, Tees Barrage, Stockton on Tees.TS18 2QW

Redheugh House, Thornaby Place, Thornaby, Stockton on Tees.TS17 6SG

Company Registration number 29699R.Registered in England.VAT Registration number 830 0364 71.Registered office

 

We offer a free delivery service on UK mainland orders £150 except for canoes, kayaks, sit-on-tops and Stand Up paddleboards. These and all other carriage rates have been subsidised to reflect the above!

We take great care to ensure that everything we send you is carefully packed to arrive in good condition and is insured whilst in transit.

On arrival please inspect package for any signs of damage. If none is apparent you can either sign for the goods or insist that you open and inspect the goods before signing the consignment note.  

If the consignment note is signed and the goods are later found to be damaged we cannot deal with any claim for damage.

Your rights to return goods are protected under the EU Distance Selling Directive.
For your peace of mind NorthShore Watersports has a no quibble 28 day returns policy and no re-stocking fee.

Any goods purchased from NorthShore Watersports can be returned unused within 28 days for a full refund or exchange. The goods must be in the original packaging, with all labels and tags intact.

You are responsible for return postage costs to us and the goods must be in an 'as new' condition. We will pay for postage back to yourself of the new item except for canoes, kayaks and paddles.

£20 Gift Voucher

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