Delivery & Returns
Delivery & Dispatch
*All orders are dispatched free of charge within the UK (except N Ireland, Isle of Man, Channel Isles and Highlands and Islands) & the following exceptions canoes, kayaks, sit-on-tops, some Stand Up paddleboards, and paddles over 1.5m in length.
These and all other carriage rates have been subsidized to reflect the above! We aim to deliver the goods within 2-3 days.
If you have chosen a different delivery option or live outside the UK then the equivalent amount will have been deducted from your invoice total.
We take great care to ensure that everything we send you is carefully packed to arrive in good condition and is insured whilst in transit.
On arrival please inspect package for any signs of damage. If none is apparent you can either sign for the goods or insist that you open and inspect the goods before signing the consignment note.
If the consignment note is signed and the goods are later found to be damaged we cannot deal with any claim for damage.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a claim against the delivery company and correct the problem.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If there is nobody available at the delivery address, a card should be left by the carrier. Some carriers will attempt delivery the next working day.
Alternatively, they may give details of how to arrange redelivery or the address from where the package may be collected.
We accept no liability if the delivery is not made due to the recipient not being available.
If the package is returned to us, we retain the right to charge for a redelivery to that or an alternative address.
For stock items these goods are normally dispatched within 2 days of receiving your order, by the delivery option you have chosen on the site, if applicable, otherwise we will contact you prior to dispatch.
For non-stock items please allow up to 28 days for delivery, but most of the time we endeavour to have the goods with you in 5 days. Please call or email prior to ordering if you require the goods for a specific date.
We will of course keep you fully up to date on the progress of your order and offer you a suitable alternative or give you the option to cancel the order if we can’t supply the goods within an agreeable time frame.
Delivery to addresses in the U.K
All goods will be dispatched to you by the cheapest option to yourselves either via Royal Mail or DX. If the amount charged by the website is different to the actual cost, we will contact you before dispatch for you to agree and pay for the additional cost.
Delivery to addresses outside the U.K
For deliveries outside the UK we can offer the goods V.A.T free. All prices shown on our website include Value Added Tax (VAT) at 20%. Goods will be supplied to non-UK countries with the VAT deducted. To calculate the amounts without VAT multiply by 0.8333. The website does this automatically.
Deliveries made outside the UK may have to pay import duty or tax charges on formal customs entry. Any such charges are the responsibility of the recipient. If the goods are refused and returned back to ourselves, ALL postage incurred will be deducted from the original payment and the balance refunded. If all postage costs incurred by ourselves are more than the original amount paid, no refund will be given.
We would recommend you contact your local import agent to find out the import costs BEFORE ordering, as each country has its own taxable rates.
Delivery to addresses outside the U.K. with goods weighing under 2kg packed weight and under 90cm in length. These will be sent via a Royal Mail Tracked service.
If the goods are over these dimensions the cost is dependent upon length, width and diameter, to give you the volumetric weight of the consignment and so individual quotations would be provided. The goods could be sent via Road, Air and Sea or with a specialized courier (DHL or UPS), dependent on the customer’s requirements. We will contact you with the additional costs
Normal delivery services within Overseas countries (Royal Mail Tracked) are usually from 7-42 WORKING days. BUT this is not a guarantee and we can't be held liable for delayed or late deliveries.
If you would like a quicker or guaranteed service (DHL/DPD/UPS) then please email us with the goods you would like to purchase, full postal address, email address and contact number and we will email you back the delivery costs and options. As each order is quoted individually on the volumetric size of the consignment.
As of 01/01/21 the United Kingdom left the European Union as such we are now a non-EU country.
Please be aware that Import Duty / Fees are applied when the goods arrive in the destination country.
The receiver of the goods is responsible for paying the destination country’s Import Duty / Fees.
Goods will be held by Customs until any outstanding payments are made. If payment is not made the goods will be delayed, returned to the sender or the goods destroyed.
Northshore is NOT responsible for any Import Duty / Fees, does not know the amount to be paid nor has any contact with Customs in any destination country.
Should the receiver refuse to pay the Import Duty / Fees (which is a legal requirement)
ALL shipping charges both sending and returned costs Northshore Watersports is charged will be deducted from any refund owed.
By continuing with your order, YOU acknowledge and agree to these terms.
Collection of Orders from Our Site
Collection of orders can be arranged. Collecting your orders is sometimes very beneficial as you have the option to try items on, see before you buy, receive advice and you are not having to rely on couriers or shipping companies or waiting in for your order to arrive. The order will normally be available for collection within 1-7 days. We will email you to confirm your collection is ready.
Northshore Opening hours
Monday - 10am - 4pm -
Tuesday - 10am - 4pm
Wednesday - 10am - 4pm
Thursday - 10- 4pm
Friday - 10am - 4pm
Saturday - 10am - 4pm (PLEASE NOTE WE ARE CLOSED 3rd October & 24 October)
Sunday - CLOSED
Returns & Warranty procedure
Your rights to return goods are protected under the EU Distance Selling Directive.
For your peace of mind NorthShore Watersports has a no quibble 30 day returns policy and no re-stocking fee.
Any goods purchased from NorthShore Watersports can be returned unused within 30 days for a full refund or exchange. The goods must be in the original packaging, with all labels and tags intact.
You are responsible for return postage costs to us and the goods must be in an 'as new' condition. We will pay for postage back to you of the new item except for canoes, kayaks and paddles.
Please return by a secure delivery method, as we cannot be held responsible for non-arrival or damage of goods upon return. We would recommend you use Royal Mail tracked or special delivery or a courier for tracking and insurance purposes.
If however, you return an item to us that is faulty, which you did not order, or for any other reason that is our fault, we will also pay for the cost of the return postage. If this happens, please contact us first and we will let you know how you should send the item to us or we might be able to arrange collection.
Goods that have been used cannot be returned unless there is a warranty claim for the product.
Most products are supplied with a manufacturers 12-month warranty against defects in workmanship or materials. This warranty applies only to the original purchaser. Certain items may be excluded from warranty such as latex/ neoprene seals, used goods and sale or end of line items. Wear and tear, accidental or intentional damage or inappropriate use are not covered by any warranty.
On all returns, please can the following be supply in order to process the return as fast and efficiently as possible.
Customers Name,
Customers Address and return address if applicable,
Contact number,
Email address,
Invoice or order number
A brief description as to why the goods have been returned.
Please return items to:
Northshore Watersports
Tees Barrage Way
Stockton
TS18 2QW
Please put a note inside with your order number saying whether you would like to exchange or receive a refund and we'll process on receipt.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.