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Loyalty / Reward Scheme

Terms and Conditions of Loyalty Scheme for Northshore Watersports  

  1. Eligibility: The loyalty scheme is open to all customers with a registered account on our website. 

  1. Earning Points: Points are earned on every purchase made online. Points are awarded at a rate of 1 point per £1 spent. 

  1. Redeeming Points: Points can be redeemed for discounts on future purchases. Points cannot be exchanged for cash. 

  1. Double/ Triple Points Weekends: Double/ Triple points will be awarded on specified weekends. Notifications will be sent via email and posted on our website. 

  1. Special Offers: Additional points and discounts may be offered during special promotions. Terms of these promotions will be specified at the time. 

  1. Points on Postage: Points are not rewarded on postage costs, only on items purchased. 

  1. Rounding Down: Points are rounded down to the nearest £1. 

  1. E-Wallet:  

  • Collection: Points are automatically collected in your E-Wallet within your account after each purchase. 

  • Balance Check: You can check your E-Wallet balance at any time by logging into your account. 

  • Redemption: Points in your E-Wallet can be used to get discounts on future purchases. Simply select the option to use your points at checkout. 

  • Security: Your E-Wallet is secure and only accessible through your account login. 

  1. Points Addition: It takes 28 days for your points to be added to your account, allowing for the returns period. 

  1. Returns: Returned goods will have the points deducted from your account. 

  1. Minimum Redemption: The minimum number of points that can be redeemed is 100, which gives you a £1 discount. 

  1. Online Benefit: This loyalty scheme is only available for online purchases. 

  1. Expiration: Points do not expire as long as your account remains active. Inactive accounts for over 12 months may forfeit accumulated points. 

  1. Account Responsibility: Customers are responsible for maintaining the confidentiality of their account and E-Wallet information. Northshore Watersports is not liable for any unauthorized use of points. 

  1. Fraud Prevention: Any fraudulent activity or abuse of the loyalty scheme may result in the forfeiture of points and termination of the customer’s account. 

  1. Non-Transferable: Loyalty points are non-transferable and can only be used by the account holder who earned them. 

  1. Notification of Changes: Customers will be notified of any changes to the loyalty scheme via email and updates on our website. 

  1. Customer Support: For any questions or issues regarding the loyalty scheme, customers can contact our customer support team. 

  1. Changes to the Scheme: Northshore Watersports reserves the right to modify or terminate the loyalty scheme at any time. Notice of changes will be provided on our website.